Businesses frequently need to fundamentally transform the way in which they operate. Perhaps by working in a new way following the divestment or integration of another business, or because it's taking the bold step of challenging the status quo in a new market.
Transformation is never easy; by definition the organisation is moving into new territory, to a place where it does not have the skills to succeed. That said, the change is always important; without it the organisation may lose market share, it's best people or even become loss-making.
Execution excellence is unique to each company and choosing an appropriate transformation journey can be a complex proposition. It requires careful preparation and a broad set of considerations, including step-change, targeted interventions that span execution in key functional areas.
Our people possess the ability to drive measurable business outcomes by identifying the hands-on, pragmatic improvements that will create value.
Technology implementation is one of the more common forms of change within an organisation. We believe getting more value from your new platform requires far more than technical know-how; it also requires a deep understanding of where your business is heading, the issues it is facing, and what it needs to accomplish right now and in the future.
In short, it is not about a technology implementation; it is about leveraging technology as an enabler to solve real business challenges. We understand this well & so do our exceptional people.
As with other initiatives, Exceptional People provides the best solution by working closely with the client from early in the project. By understanding the objectives of the project and the current status of the technology/business we're able to provide the very best people, resulting in successful delivery, with benefits realised.
Risk, regulation & compliance
The impact of new regulations is significant. Increased demands for operational transparency and more detailed information will require institutions to access audit-quality company data quickly to meet greater reporting and analytic demands.
Getting this right is not an option; for some it can make the difference between gaining or losing market share. These changes could even jeopardise business viability and therefore force you to consider changes to product lineups, marketing strategies and operating models.
You may need to find new ways of working across the company and determine how to minimise or offset the increased compliance and operational costs brought on by new regulations.
Companies that approach the regulatory environment with a holistic view of the possibilities will be better positioned to maximise on the possibilities that this new world presents and all benefit from opportunities to improve Customer Experience.
Exceptional People can provide you with industry leading experts to guide you through this journey.
For years companies have been driving operational efficiencies and improvements in customer experience by improving internal processes. The techniques used to drive these efficiencies are becoming increasingly varied and sophisticated.
Lean continuous-improvement methodology is increasingly being applied to IT Operations to address the challenge of IT having reached an unprecedented level of complexity, with organisations that are heavily reliant on IT appreciate that they risk greater variability in performance and significantly lower customer satisfaction.
Whether you are looking for a team of process analysts, a Master Black Belt or experts in Lean tools and techniques, such as DMAIC, DMADV or the McKinsey 5 Lenses approach we can help.
Digital is fundamentally shifting the competitive landscape in many sectors. It allows new entrants to come from unexpected places. Banks are getting into the travel business in some countries, travel agents are getting into the insurance business and retailers go into the media business. So your competitor set is not what it used to be.
Digitisation is blurring the lines between sectors, placing fresh demands on both leadership and organisational strategy - if you want to stay ahead of your competition and ensure that your Digital strategies deliver, be are to only hire the best talent.
We can help with that.
Organisations are increasingly reliant on strong data management and manipulation techniques. As such you are well advised to invest in an approach to data and analytics that will align all of your business capabilities, including strategy, people, process and technology, towards a more socially connected customer.
The proliferation of big data and the increasing capability and reducing cost of technology are very seductive for retail and financial services organisations seeking to improve their customer engagement and operational performance. This will require strong analytical competencies to harness the value of data for improved collaboration, efficiency and effectiveness.
For these reasons companies must focus on evolving their analytical maturity in addition to developing capabilities around rapid experimentation and trial and error. Remaining agile will be essential for handling this 'new normal'.
Exceptional People have the very best people, with skills spanning Data Architecture, Analytics and Pricing.